SM
Sophy M

1 reviews | Active since Sept 2023

12 Sept 2023, 11:45

DO NOT TAKE ANY POLICY WITH SANLAM!!!

Sanlam deserves no star at all... the worst... I have been waiting for my money for two weeks... they sent me a wrong claim form on purpose and only told me on the day I was supposed to receive my cash out... I took a policy with Sanlam because they took a policy on my behalf without my consent ... I filled in a refund form and I have not received the refund till date and it's been over a year ..so they owe me two things and they are not even bothered ...I've been too patient...this business is a total ****... I'm definitely complaining straight to the ombudsman

0
Replies (2)
Sanlam
Sanlam's reply12 Sept 2023, 12:38
Official
Good day Sophy

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply13 Sept 2023, 09:07
Official
Good day Sophy

This is to confirm that you have been contacted and feedback was provided to you.

Regards
Sanlam Client Care