Do not open a policy with Assupol

I don't even want to give Assupol Life 1 star! They don't deserve it. My father had a policy with Assupol which started June 2023. They signed a mandate form for a debit order to go off each and every month. The premium only went off twice, there after it never went off at all. Assupol didn't bother to inform via sms or a phone call that there were an issue with the debit order, they just kept quiet. Now my father passed away Friday and the policy has lapsed, so we are now responsible for paying R14 500 JUST to cremate him. I feel it was Assupol's responsibility to follow up on accounts that hasn't been paid, but due to their laziness, we now have this added stress. When I phoned Eunice to assist, she was rude and didn't help at all. She just say that there wasn't money in the bank, even though I can prove to her that the payment never even tried to go off the account, and there most definitely was money in the bank account.

If I had know that such a big name company would be so ****ty, I would have advised them to rather get a policy somewhere else.