GV
Gregory V

1 reviews | Active since Jan 2025

30 Apr 2025, 13:12

Do not invest your hard earned money in SANLAM.

Please think twice before investing in SANLAM. When you claim it will take forever to get response. You will only get robot replies or No reply emails. The only people who eventually answer will extend your deadline by a week every time you phone. You are given 10 working days at the start and as currently in my case it was extended to 15 and then to a month and though I submitted my claim on 27 March I am now told to wait till 12 May without any reasons or what is causing the delay. I will not get my money 12 May I will get a response only!!!!!!??????It is my money not a loan but getting it back.......Till today I still don't know how much of MY money they have or when it will be paid out. I get the same email sent to me every time. None of their online systems work. And please do not ask hard questions like what is taking so long or what is the delay, because you will be told that they will not take your attitude. My claim *** is nowhere near resolved. You will get many we are so sorry and apologies for bad service but nothing changes. DO NOT INVEST YOU WILL STRUGGLE FOREVER TO GET YOUR MONEY BACK. They are run by robots and standard replies.

0
Replies (10)
Sanlam
Sanlam's reply30 Apr 2025, 13:37
Official
Good afternoon Gregory

We apologise for your poor service experience and have arranged for a Complaints Consultant from the Client Care Centre to contact and assist you.

Regards
Sanlam Client Care
GV
Gregory V's update30 Apr 2025, 14:52
Reviewer Update
This is a typical standard response I am talking about. I have heard sorry and we apologise so many times but I am sure nothing will change. Standard reply robot Sanlam is lam.
GV
Gregory V's update30 Apr 2025, 14:55
Reviewer Update
I have been told somebody will call 10 times. nothing happens.
GV
Gregory V's update30 Apr 2025, 14:58
Reviewer Update
Only robots and no reply email still work at SANLAM. They are quick to reply with their stadard answer, THATS IT!!!!
GV
Gregory V's update30 Apr 2025, 15:02
Reviewer Update
Hellopeter. For your information a standard reply is not a reply. You should ban robots and standard replies.
Sanlam
Sanlam's reply30 Apr 2025, 15:12
Official
Hello Gregory

We want to assure you that our response to your review was, other than to apologise, to indicate that we have arranged for a Complaints Consultant of the responsible department to look into the matter and assist you.

We regret that you feel that it is a standard response.

Regards
Sanlam Client Care 
GV
Gregory V's update30 Apr 2025, 15:25
Reviewer Update
Regret as much as you like Robot. over 5 weeks I have had these responses to my actual questions numerous times. You are a bunch of jokers.
GV
Gregory V's update30 Apr 2025, 15:27
Reviewer Update
I also didn't know robots have regrets.
GV
Gregory V's update30 Apr 2025, 15:35
Reviewer Update
You will also never receive an email with a persons name at the end. Why?? Robots do not have names.
Sanlam
Sanlam's reply05 May 2025, 16:49
Official
Hello Gregory

We have received feedback that you are being assisted with this matter by the Client Care Centre's Complaints department

Regards
Sanlam Client Care