1 reviews | Active since Jan 2025
Do not invest your hard earned money in SANLAM.
Please think twice before investing in SANLAM. When you claim it will take forever to get response. You will only get robot replies or No reply emails. The only people who eventually answer will extend your deadline by a week every time you phone. You are given 10 working days at the start and as currently in my case it was extended to 15 and then to a month and though I submitted my claim on 27 March I am now told to wait till 12 May without any reasons or what is causing the delay. I will not get my money 12 May I will get a response only!!!!!!??????It is my money not a loan but getting it back.......Till today I still don't know how much of MY money they have or when it will be paid out. I get the same email sent to me every time. None of their online systems work. And please do not ask hard questions like what is taking so long or what is the delay, because you will be told that they will not take your attitude. My claim *** is nowhere near resolved. You will get many we are so sorry and apologies for bad service but nothing changes. DO NOT INVEST YOU WILL STRUGGLE FOREVER TO GET YOUR MONEY BACK. They are run by robots and standard replies.
We apologise for your poor service experience and have arranged for a Complaints Consultant from the Client Care Centre to contact and assist you.
Regards
Sanlam Client Care
We apologise for your poor service experience and have arranged for a Complaints Consultant from the Client Care Centre to contact and assist you.
Regards
Sanlam Client Care
We want to assure you that our response to your review was, other than to apologise, to indicate that we have arranged for a Complaints Consultant of the responsible department to look into the matter and assist you.
We regret that you feel that it is a standard response.
Regards
Sanlam Client Care
We want to assure you that our response to your review was, other than to apologise, to indicate that we have arranged for a Complaints Consultant of the responsible department to look into the matter and assist you.
We regret that you feel that it is a standard response.
Regards
Sanlam Client Care
We have received feedback that you are being assisted with this matter by the Client Care Centre's Complaints department
Regards
Sanlam Client Care
We have received feedback that you are being assisted with this matter by the Client Care Centre's Complaints department
Regards
Sanlam Client Care
