DO NOT INVEST WITH SANLAM - THEY IGNORE YOUR CLAIM!!!!

It is appalling that, over three months later, the claim remains unprocessed with no meaningful updates or resolution. Throughout this period, I have received little to no proactive communication from the team. Instead, I have had to follow up repeatedly every week just to obtain basic information.

Through my own proactiveness of facilitating the signatures on the ROT, I was advised that the ROT had finally been received and that a tax directive would be app**** for. That was a month ago. However, as of today, the claim remains stagnant, the status quo remains and the directive has still not been actioned.

This level of service is not only disappointing but entirely unprofessional — especially given that Sanlam is fully capable of making personal contact when it wishes to retain members. The complete absence of accessible escalation channels or direct support for withdrawal-related matters raises further concern. You cannot contact the claims department directly, you are told to write an email, I wrote an email two weeks ago, there is no response to date. The team says they will escalate to their managers; you request contact details of their managers; you get told its not allowed. Every week I'm told we will escalate and call you back, but no feedback or response thereafter.

Please if anyone reads this, DO NOT invest with SANLAM!!