CVDW
CHANELLE VAN DER WALT

1 reviews | Active since Sept 2017

15 Sept 2017, 09:58

DO NOT GET SANLAM GAPCOVER

I had a procedure done on the 22nd August and submitted my claim form with all necessary documents needed for the claim. My claim has been approved and I am still waiting for the payout! I need to constantly phone and follow up and then get a terrible attitude from the one lady that answers the phone. SHOCKING CUSTOMER SERVICE

0
Replies (2)
Sanlam
Sanlam's reply15 Sept 2017, 10:37
Official

Good day

We acknowledge receipt of your complaint and will arrange for this matter to be investigated.

Kind Regards,

Client Relations

Sanlam
Sanlam's reply19 Sept 2017, 10:35
Official

Good day

We have been informed that the payment was released to you on Friday .The amount paid to you should reflect in your bank account in the next 48 - 72 hours .

We do apologies for the delay and inconvenience caused to you.

Regards,

Client Relations