Do NOT get Sanlam gap cover

I submitted my claim on 5 September. I had to keep calling them as they said it takes 5 to 7 working days to process. These days passed and I had zero feedback. Called again and they said my claim would be processed. Nothing happened. Called again and they said that it will take 48 to 72 hours for me to get paid. But wait. The next morning, i gey an email that my claim cannot be approved as i have not sent through a form that the doctor needs to complete!!! First time I've ever seen or heard of this form. It's been 2 weeks now of me constantly following up and this company constantly messing me around. Worst decision I made was signing up with them.