MK
MELISSA K

1 reviews | Active since Nov 2010

17 May 2018, 12:00

Do not buy a Sanlam product

I am involved in an estate claim handled by Sanlam. My I just say that after dealing with this issue. I will never ever buy a product from Sanlam. The way this estate is being handled is terrible.

We are busy with a claim after the person has died in 2016. This is almost two and a half years later.

This is unacceptable. If you email them you get an automated message . If you phone them they say you must phone back in a week and see what happens.

Terrible.

0
Replies (2)
Sanlam
Sanlam's reply17 May 2018, 12:02
Official

Good day

We acknowledge receipt of your complaint. This is unfortunate to hear, we will arrange for the matter to be investigated.

Kind regards,

Client Relations

Sanlam
Sanlam's reply18 May 2018, 10:58
Official

Good day

We have been informed that the death claims specialist sent you an email requesting the outstanding requirements needed to finalise the claim.

Regards,
Client Relations