FW
Fiona W
1 reviews | Active since Jun 2018
08 Jan 2020, 18:43
Divorce Settlement Agreement
I am highly frustrated at the service I am receiving after my divorce. our Divorce agreement was that both me and my ex claim 50% from each other's funds. My pension fund has acted swiftly and is busy processing my claim after it came from their legal department After several e-mails from me and my attorney, I am not getting any joy from Sanlam. my messaged are received - Read receipt and ignored. Not even a single correspondence from a real person only automatic replies. Why is Sanlam acting as if they are the only fund that does not have to respond to a court running yet my pension fund did not give my ex any hassles??????????
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
08 Jan 2020, 18:45Dear Fiona
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's reply08 Jan 2020, 18:45
Official
Dear Fiona
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
09 Jan 2020, 10:00Good day, Fiona
We have been informed that the relevant department has sent you an e-mail. Please confirm if you have received it.
Kind regards,
Client Relations
We have been informed that the relevant department has sent you an e-mail. Please confirm if you have received it.
Kind regards,
Client Relations
Best regards,
Sanlam's reply09 Jan 2020, 10:00
Official
Good day, Fiona
We have been informed that the relevant department has sent you an e-mail. Please confirm if you have received it.
Kind regards,
Client Relations
We have been informed that the relevant department has sent you an e-mail. Please confirm if you have received it.
Kind regards,
Client Relations
Best regards,
Sanlam's replyOfficial
13 Jan 2020, 14:47Good day, Fiona We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
RegardsClient Relations
We value you as a client.
RegardsClient Relations
Best regards,
Sanlam's reply13 Jan 2020, 14:47
Official
Good day, Fiona We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
RegardsClient Relations
We value you as a client.
RegardsClient Relations
Best regards,