Distasteful customer service from Sanlam

Since beginning June , ive been trying to get GAP cover. I did my application online , I was then forwarded documents to read which I read and I advised that I understood the terms and conditions this was an email from Elsje Gerber. I was told someone would call me to finalize the application , it’s 3 weeks later no one has called. I did a follow up on email, no one bothered to respond. I took my time and called the call Centre on the 21st , I spoke to an agent who advised that she will resend me the forms to complete and that didn’t happen. WOW Sanlam , considering that I’m a new customer your service is pathetic , your agents don’t have any customer service either. You better look at a better process when on-boarding new clients, your current process leaves a bad awful taste. I was considering taking other policies with you but never mind. Cancel my gap cover application, looking at the reviews here on hello Peter you are surely going downhill of this how you treat your prospective and current customers. I don’t want to receive any calls from you just make sure that my GAP cover application is cancelled please.