Dissatisfied services from Salam

I am so disappointed in Sanlam i have a policy that i never agree to nor signed up for. They have been debiting from my Sassa account since the 1st of Aug i am just a pensioner i remember not signing up for any policy and now they cant even cancel the primium instead they sending me around with documents that i have idea on what to do with them all i want is for them to cancel and refund all the primiums they have debited on my Sassa account. I mean i have driven all the way from Limpopo to Gauteng to get help from Sassa only to find out i have a policy with Sanlam i have never registered with. At first i went to Sanlam Polokwane where they didnt care much to help me nor have the sympathy for a elderly person myself thats why i drove all the way to Guateng where they just gave me a paper with a cancellation process without explaing how it works i am so upset because anywhere i go to Sanlam i dont help instead i feel dismissed without proper help.