Dissatisfied Disappointed by Sanlam service.

I am waiting on my pension payout from Sanlam. My last day at work was 30 March 2025. I got Sanlam sms 10 April 2025. My debit orders are bouncing, since I'm not getting paid.

I have tried to call Sanlam Corporate did communicate with some consultants. Infact one of them told me that since my matter is escalated and its day 17. They may drag /delay the payment as it is still within 30 days. That's absurd. Tried to explain my challenges, then I'm being told since the matter has been flagged I may be assisted after sometime, I was not suppose to escalate it.

This made me helpless, I'm very disappointed at how Sanlam handle matters with clients, plus when calling them, you wait 45 to 1hr before being attended. Which you still get unclear information and running from pillar to post.

On the 9th May Itumeleng escalated the matter to Nkululeko. 12 May they said the Supervisor will contact the finance office and get back to me. No one bothered. No communication.

Poor service and undermining their clients ☹️