Dissatisfaction with the service at Sanlam

I am writing to express my growing frustration regarding my efforts to change the cellphone number linked to my provident fund with Sanlam. Since the beginning of last month, I have made numerous attempts to resolve this issue with little success.

I understand that there may be high call volumes currently, but I have spent over an hour and a half on the phone trying to connect with your team, as well as reaching out via WhatsApp and email—none of which have yielded a response. Additionally, I visited the Sanlam branch in Port Shepstone, where I encountered poor service. I was advised to call the head office, but yet again, I found myself on hold for an hour with no resolution.

It is incredibly discouraging to invest so much time and resources—both my time and airtime—into what should be a straight forward request. I am seeking your guidance on how to expedite this process and receive the assistance I require urgently.