Dissatisfaction with claim process-Assupol

I am dissatisfied with Assupol. I submitted a claim for my cousin on the 24 Nov 2025. Till today I have not received anything. We had to use our own monies to bury my cousin because Assupol is busy verifying my relationship to my cousin. I have evidence that we assisted in her burial I was also one of the speakers on her prorgram. They promised me money for groceries/transport or airtime before the actual claim payout. I haven’t received anything from Assupol even after submitting all the necessary documents needed to submit the claim. I pay almost More than R2000 for my policies with Assupol on a monthly basis. I am the one who is always making home calls to Assupol. I am not receiving any communication from their side. Not even an sms acknowledging submission of my claim. I am very dissatisfied with Assupol, I am frustrated and embarrassed as to how my claim is being handled. During my time of bereavement this is the least I expected from Assupol. You promise us lies. 😔