1 reviews | Active since Sept 2021
Dissatisfaction on declined claim.
Good day Dissatisfaction on declined claim. It so disheartening, disturbing and hurting, about the way I am treated by Sanlam Life insurance. Please find Ref ***X5 - I have been enquiring about reasons of declining of the claim. To my surprise and frustration I have been sent from pillar to post with contradictory responses. As stated clearly by the sales person who sold policy to me, a policy lapses after failing to honor my premiums for duration of three months which in my case is the opposite, when I was informed only last week after I have logged the claim.
Should you require any more information in support of this mistreated by Sanlam please contact me on this email address *** and cell number ***.
Should you need.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations