Dissatisfaction

I submitted a retirement withdrawal claim and policy termination on 16/12/2023.I filled the forms and I've sent together with supporting documents as they requested.when I ask how far are they with the process they sent an estimated date of completion. When I log in self service the process is not showing, the policy still active. I am experiencing this poor service for the second time now.on the estimated date of completion that's when they will be calling and telling me about outstanding documents.when I send emails asking if documents are complete,they respond with an automated email saying the same thing everytime.Im thinking of canceling all the policies especially funeral cover.Im afraid I'm going to have a challenge 😢 I am not asking for much update of the process via email step by step to reassure,that's how other companies are doing