NC
Nomvula C
1 reviews | Active since Sept 2022
01 Sept 2022, 14:30
Dissatisfaction
Dear Channel Life I am a very disappointed former client. I joined Channel Life funeral policy in 2008 for my late father. In 2021 I arranged to pay premiums via EastPay. Channel Life never communicate with me about the missed premiums nor any information even when I requested the policy information. I've been with them for 14 years but to my surprise, when I claimed for my late father on the 10th of August 2022 they just told me policy had lapsed at the end of July 2022. I had another funeral policy with Sanlamsky, whenever I enquire about it, they responded immediately and even advise me of any missed premiums . I was told that this Channel life thing was under Sanlam although they never care and communicate as Sanlam do. I feel ****** and fooled by that ghost ********** company. Worst part is they are now taking long to pay back the premium that I paid after it has lapsed. Regards
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
01 Sept 2022, 15:51Good day Nomvula
We are sorry to hear of your dissatisfaction. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply01 Sept 2022, 15:51
Official
Good day Nomvula
We are sorry to hear of your dissatisfaction. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
06 Sept 2022, 11:03Good day Nomvula
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply06 Sept 2022, 11:03
Official
Good day Nomvula
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
NC
Nomvula C's updateReviewer Update
13 Sept 2022, 06:34Channel Life/ Sanlam
On the 5th of September a lady called from *** that she will reinstate my policy but was still doing her research about it. She promised to contact me the following morning, the 6th of September 2022. I have been waiting for her call till TODAY. Is Channel Life a **** under Sanlam?
On the 5th of September a lady called from *** that she will reinstate my policy but was still doing her research about it. She promised to contact me the following morning, the 6th of September 2022. I have been waiting for her call till TODAY. Is Channel Life a **** under Sanlam?
NC
Nomvula C's update13 Sept 2022, 06:34
Reviewer Update
Channel Life/ Sanlam
On the 5th of September a lady called from *** that she will reinstate my policy but was still doing her research about it. She promised to contact me the following morning, the 6th of September 2022. I have been waiting for her call till TODAY. Is Channel Life a **** under Sanlam?
On the 5th of September a lady called from *** that she will reinstate my policy but was still doing her research about it. She promised to contact me the following morning, the 6th of September 2022. I have been waiting for her call till TODAY. Is Channel Life a **** under Sanlam?
Sanlam's replyOfficial
13 Sept 2022, 08:54Good day Nomvula
We apologise for not calling you again. We are following up with the consultant to provide you with feedback.
Regards
Sanlam Client Care
We apologise for not calling you again. We are following up with the consultant to provide you with feedback.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2022, 08:54
Official
Good day Nomvula
We apologise for not calling you again. We are following up with the consultant to provide you with feedback.
Regards
Sanlam Client Care
We apologise for not calling you again. We are following up with the consultant to provide you with feedback.
Regards
Sanlam Client Care
NC
Nomvula C's updateReviewer Update
14 Sept 2022, 00:44They only called to say the same thing they said on the 5th of September. They are unable to get any response from them about my policy premiums. I am taking the matter to Speak out and they will give me my money of 14 years. Enough is enough
NC
Nomvula C's update14 Sept 2022, 00:44
Reviewer Update
They only called to say the same thing they said on the 5th of September. They are unable to get any response from them about my policy premiums. I am taking the matter to Speak out and they will give me my money of 14 years. Enough is enough
NC
Nomvula C's updateReviewer Update
14 Sept 2022, 02:00Tha lady promised to call me again later Yesterday but, she again did not fulfill her promise. I just submitted to Speak Out show.
NC
Nomvula C's update14 Sept 2022, 02:00
Reviewer Update
Tha lady promised to call me again later Yesterday but, she again did not fulfill her promise. I just submitted to Speak Out show.
NC
Nomvula C's updateReviewer Update
17 Sept 2022, 05:53If Sanlam value customers Why was I not told ? How could I let policy of 2008 lapse in July 2022 and make claim on the 10th of August 2022! I also had policy of only years with Sanlam Sky, agents were even communicating via WhasApp advising and responding immediately with whatever the information I needed. I was even giving them both policy numbers but never get anything from Channel Life.
NC
Nomvula C's update17 Sept 2022, 05:53
Reviewer Update
If Sanlam value customers Why was I not told ? How could I let policy of 2008 lapse in July 2022 and make claim on the 10th of August 2022! I also had policy of only years with Sanlam Sky, agents were even communicating via WhasApp advising and responding immediately with whatever the information I needed. I was even giving them both policy numbers but never get anything from Channel Life.
Sanlam's replyOfficial
19 Sept 2022, 09:21Good day Nomvula
We have responded to your previous message. We have also forwarded your latest comments to Sanlam SKY.
Regards
Sanlam Client Care
We have responded to your previous message. We have also forwarded your latest comments to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply19 Sept 2022, 09:21
Official
Good day Nomvula
We have responded to your previous message. We have also forwarded your latest comments to Sanlam SKY.
Regards
Sanlam Client Care
We have responded to your previous message. We have also forwarded your latest comments to Sanlam SKY.
Regards
Sanlam Client Care