SM
Snowy M
1 reviews | Active since Jun 2019
22 Oct 2024, 21:44
Dissaponted and Angry
I have a funeral cover policy with Sanlam, and I have a question about it. I have been phoning and emailing to ask about the extra money they're debiting from my account. I don't get any response from them instead they keep on taking my money every month. Can they please explain what that money is for and refund accordingly?
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
22 Oct 2024, 21:47Good evening Snowy
We are sorry to hear about your poor client service experience. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear about your poor client service experience. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply22 Oct 2024, 21:47
Official
Good evening Snowy
We are sorry to hear about your poor client service experience. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear about your poor client service experience. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
SM
Snowy M's updateReviewer Update
22 Oct 2024, 21:59This is the response of every day every query will be escalated I am not happy with the response I need the answer.
SM
Snowy M's update22 Oct 2024, 21:59
Reviewer Update
This is the response of every day every query will be escalated I am not happy with the response I need the answer.
Sanlam's replyOfficial
23 Oct 2024, 11:31This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply23 Oct 2024, 11:31
Official
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
SM
Snowy M's updateReviewer Update
28 Oct 2024, 18:09Hi
Still waiting for the relevant department to contact me to date no response. They always say one of the consultants will contact you but never.
Still waiting for the relevant department to contact me to date no response. They always say one of the consultants will contact you but never.
SM
Snowy M's update28 Oct 2024, 18:09
Reviewer Update
Hi
Still waiting for the relevant department to contact me to date no response. They always say one of the consultants will contact you but never.
Still waiting for the relevant department to contact me to date no response. They always say one of the consultants will contact you but never.
Sanlam's replyOfficial
29 Oct 2024, 07:35Hello Snowy
We are sorry to learn that you have not yet been contacted and have followed up with the responsible team.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet been contacted and have followed up with the responsible team.
Regards
Sanlam Client Care
Sanlam's reply29 Oct 2024, 07:35
Official
Hello Snowy
We are sorry to learn that you have not yet been contacted and have followed up with the responsible team.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet been contacted and have followed up with the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Oct 2024, 15:32Hello Snowy
We have received feedback that contact has been made with you and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that contact has been made with you and that the matter is receiving attention.
Regards
Sanlam Client Care
Sanlam's reply29 Oct 2024, 15:32
Official
Hello Snowy
We have received feedback that contact has been made with you and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that contact has been made with you and that the matter is receiving attention.
Regards
Sanlam Client Care