dissapointment

Good day I am so disappointed with Sanlam I have cover my uncle with their funeral cover since 2014 till now 2021,my uncle passed away on the 16/03/2021 and he was buried on the 21/03/2021 and I made the claim on the 17/03/2021 until today 26/03/2021 they haven't pay the money for the funeral claim but they always say to their client that they pay in the money in 48hours but is not like why are they telling they client that lies I am so disappointed really with them if I didn't pay them for so may years I was going to cancel my policies with them. I have to pay money that I have borrowed, I didn't think I will borrow money from people because I have funeral policies that I will claim so I can bury my family but is not like that.