1 reviews | Active since Sept 2020
Dissapointing experience and no feedback!
Hi there
I have been trying to make contact with the Sanlam Personal Loan team since the 31st August to get my settlement amount in order to close. I have selected the self-help options via your IVR to receive via SMS and Email. I have still not received it. I have called your call center multiple times. The hold time is excessively long I understand there may be reduced capacity due to Covid. However, this is just ridiculous. I have attempted all possible channels. I have sent emails, called, requested self help support and to date absolutely no feedback. Really makes me think that you do not want to supply this information to your customers as the interest rates are so high. You would rather keep a customer on the line for months. SO DISSAPOINTED IN SANLAM. Really believed this was a reputable company.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations