Dissapointing and poor customer service

I have been battling with this insurance company since the end of December 2025,I asked them to change my debit from going of from my payslip to my bank, they sent me a bank deduction form to sign and I did that and sent it on the 29 December 2025 and on that form I stated that the deduction changes must only apply as of 25 February 2026.

I further did numerous follow up calls and all the representatives I spoke to confirmed receipt of my email and have actioned my request and they assured me that the premiums will not be taken twice in January as the form clearly said the change is applicable in February but to my suprised this evening 3 transactions have gone of my bank as well as from my payslip... It is very upsetting that you email and call repeatedly and each time get confirmation that all is order and that the deductions will never be duplicated then at the end of the day the opposite happens.

Sanlam had better refund me immediately because their incompetence has put a dent on my budget, very very displeased by their work ethics and repeated false promises and no feedback via email even thought I was promised twice that they will emial me a confirmation of my request. Regards Dissatisfied client.