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Vanessa M

1 reviews | Active since Jan 2018

24 Oct 2019, 16:01

Dissapointed with Sanlam

Well Sanlam customer service is not what it's made out to be. Firstly I wanted to cancel my policy and they sent me a thousand documents to fill so that the policy can be cancel (good strategy to retain your customers and not so happy customers) secondly your policy does not offer much and the most frustrating thing is that I have been waiting for my tax documents for months and I'm still waiting, you don't even send me statements like wow what a way to go Sanlam

0
Replies (10)
Sanlam
Sanlam's reply24 Oct 2019, 16:19
Official
Good day Vanessa

Can you please send us your Sanlam reference number.

Regards
Client Relations
VM
Vanessa M's update24 Oct 2019, 16:20
Reviewer Update
I don't have one because it's been soooooo looooong
Sanlam
Sanlam's reply24 Oct 2019, 16:56
Official
According to the detail which you provided, we cannot pick up any record with Sanlam.  You mention that you received documentation, therefore the number is supposed to attached to it.

Regards
VM
Vanessa M's update24 Oct 2019, 17:03
Reviewer Update
Re: [EXTERNAL] Cancelation of policy []Inbox

SSKY Infoto me
Oct 18, 2018Details



Good day


We hereby acknowledge receipt of your email.

Please complete the attached cancellation form or send a signed letter with id copy.


If you require any further information or service, you can send us an e-mail or contact the Sanlam Sky Client Contact Centre at the telephone number stated below.


Regards,


Patricia Maduna


Contact Centre Consultant


Sanlam Sky Operations - Call Centre T +***3


F +***4


***


13 West Street, Houghton, Johannesburg, 2001

______________________________
However when you go onto your website and request your tax documents you don't get them tell me why because you don't seem to be addressing that
Sanlam
Sanlam's reply24 Oct 2019, 19:57
Official
Good day Vanessa

We have various business units hence we requested the Sanlam reference number.  we will facilitate this to various business unit in an effort to detect your policy number and deal with the enquiry.

Regards
Client Relations
VM
Vanessa M's update24 Oct 2019, 20:14
Reviewer Update
In the meantime , can I please please get my Tax documents as requested for 2018 and 2019 please . wow :( you cant find and nor get documents from your web page this is such an inconvenience a huge inconvenience
Sanlam
Sanlam's reply24 Oct 2019, 21:13
Official
Vanessa

We are facilitating your enquiry to the relevant department.  They will handle your enquiry once they detect your policy number.

We would appreciate your co-operation in this regard.

Regards
Client Relations 
VM
Vanessa M's update24 Oct 2019, 21:57
Reviewer Update
For 2018 and 2019 please , I will wait for now
Sanlam
Sanlam's reply25 Oct 2019, 08:18
Official
Good day, Vanessa

We take note of your comment and have referred it to the relevant department. 

Regards, 
Client Relations

Sanlam
Sanlam's reply25 Oct 2019, 15:43
Official
Good day Vanessa We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
 We value you as a client.
 
Regards
Client Relations