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prince N
1 reviews | Active since Apr 2013
09 Sept 2024, 16:16
dissapointed by service
im very dissapointed. since last wednesday i have been trying to make a withdrawal on my 2 pot emmergency fund, however my fund is not reflecting on my dashboard. i cant get through to an agent on whatsapp or call and the last agent i spoke to last Thusrday told me she had linked my profile and it should reflect with 15 to 20 minutes. its been more than 3 days and nothing is reflecting
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
09 Sept 2024, 17:27Good afternoon Prince
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply09 Sept 2024, 17:27
Official
Good afternoon Prince
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
pN
prince N's updateReviewer Update
10 Sept 2024, 15:04What is the turn around time for this to be resolved as i still cant access my funds to make a withdrawal
pN
prince N's update10 Sept 2024, 15:04
Reviewer Update
What is the turn around time for this to be resolved as i still cant access my funds to make a withdrawal
Sanlam's replyOfficial
10 Sept 2024, 15:09Hello Prince
We will be able to provide you with feedback once Sanlam Corporate has investigated the matter.
Regards
Sanlam Client Care
We will be able to provide you with feedback once Sanlam Corporate has investigated the matter.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 15:09
Official
Hello Prince
We will be able to provide you with feedback once Sanlam Corporate has investigated the matter.
Regards
Sanlam Client Care
We will be able to provide you with feedback once Sanlam Corporate has investigated the matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Sept 2024, 15:53Good afternoon Prince
We have received feedback that Sanlam Corporate has been in touch with you and that they are attending to this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they are attending to this matter.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 15:53
Official
Good afternoon Prince
We have received feedback that Sanlam Corporate has been in touch with you and that they are attending to this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they are attending to this matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Sept 2024, 12:28Good afternoon Prince
We have received feedback that Sanlam Corporate has sent you another email and that they are attending to this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you another email and that they are attending to this matter.
Regards
Sanlam Client Care
Sanlam's reply25 Sept 2024, 12:28
Official
Good afternoon Prince
We have received feedback that Sanlam Corporate has sent you another email and that they are attending to this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you another email and that they are attending to this matter.
Regards
Sanlam Client Care