NM
Nokuphiwa M

1 reviews | Active since Oct 2019

28 Oct 2019, 19:49

Dissapointed because of lebohang Radebe/ACA/SANLAM

The father of my child was working for Absa for the past few years and he quite his job after i got a garnishing order against him because he was failing to pay maintainance on time. The court ordered that money be deducted from his provident fund in April (a total of R19350). R9350 for outstanding maintainance from previous months and R10 000 for future maintainance to keep the child maintained untill he gets another job.

The maintainance officers were communicating with Lebohang Radebe who only approved R9350 and said the company will not pay the remaining R10 000 for future maintainance. I went back to court and they made another order which they emailed to Lebohang but she still wouldnt approve the money. Iv been going up and down to court for the past few months and everytime they try to get ahold of Lebohang they say "she is in a meeting" and she does not respond to our emails anymore. I went to court again this month and a subpeona was issued for her to attend court on the 22nd November 2019. I have read other people's reviews and it seems she never shows up in court when subpeana'erd. I do not understand why she is acting so unprofessional, especially when i am a full time student and my kid really needs this money. He is graduating at the end of november and i need to pay for that, plus buy him chrismas clothes.

The order was made in April , we are now in October and i still have not recieved money because of Lebohang.

May she be dealt with accordingly because clearly she is *********** and cannot sympathise with people.

I will gladly attach the order if need be.

0
Replies (3)
Sanlam
Sanlam's reply28 Oct 2019, 19:54
Official
Dear Nokuphiwa

We acknowledge receipt of your review and will refer it for investigation.

Kind regards
Sanlam Client Relations
Sanlam
Sanlam's reply29 Oct 2019, 09:08
Official
Good day Nokuphiwa

 We were informed that a consultant has sent you an e-mail.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
 
We value you as a client.
 
Regards

Client Relations

Sanlam
Sanlam's reply30 Oct 2019, 13:23
Official
Good day, Nokuphiwa

We sincerely apologise for the service experience received. 

Due to the protection of your personal information, Our consultant provided you with feedback via email. 

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards,

Client Relations