Hellopeter
Share Your Experience
IM
Itumeleng M

1 reviews | Active since Jan 2025

18 Jan 2025, 10:33

Dismal service

Highly disappointed by this company, they don’t prioritize their clients and their service is shockingly dismal. I submitted a claim beginning of November 2024 up until now not much has happened on it. I call the call center and follow up internally daily but I just get ignored. They don’t care about the impact that their lack of service has on their clients.

0
Replies (12)
Sanlam
Sanlam's reply18 Jan 2025, 10:37
Official
Good day Itumeleng

We apologise for the negative service experience.  Please respond to our private message so that we can assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Jan 2025, 11:21
Official
Good day Itumeleng

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
IM
Itumeleng M's update06 Feb 2025, 22:20
Reviewer Update
My claim was completed and finalized with the help of the complaints team. The lady who assisted me followed up with the relevant team and kept me updated daily until completion.
Management should consider reviewing some of their processes and do a performance management of administrator to ensure that clients are prioritized.

Thanks to the complaints team.
Sanlam
Sanlam's reply07 Feb 2025, 07:40
Official
Good day Itumeleng

Thank you for the feedback.

Regards
Sanlam Client Care 
IM
Itumeleng M's update09 Dec 2025, 17:15
Reviewer Update
It’s highly disappointing that when it took such a longtime for my claim to be processed and paid there was income tax money that was withheld by Sanlam but never paid to SARS. This is a serious non-compliance which Sanlam is failing to address for me.
Sanlam
Sanlam's reply09 Dec 2025, 17:32
Official
Good evening, Itumelang

Thank you for contacting us about this.
 
We have referred the matter to Sanlam Corporate for assistance.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply11 Dec 2025, 09:22
Official
Good day, Itumelang

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
 
Regards
Sanlam Client Care 
IM
Itumeleng M's update04 Jan 2026, 22:41
Reviewer Update
Sanlam is the worst company ever, I have been dealing one issue with them for a year. Nothing happens seamlessly, for anything to happen you must always be frustrated and chase. I’m still chasing on funds that they withheld that were never paid at the prescribed time to SARS.
Sanlam
Sanlam's reply05 Jan 2026, 07:43
Official
Good morning, Itumeleng

We are sorry to learn that you have still not been assisted.

We have again followed up with Sanlam Corporate.

Regards
Sanlam Client Care
IM
Itumeleng M's update07 Jan 2026, 19:23
Reviewer Update
It’s been 3days since my latest follow-up of many and I still have not been assisted or contacted by your Sanlam Corporate even after I have been to your offices. What a horrible service this has been.
Sanlam
Sanlam's reply07 Jan 2026, 19:46
Official
Good evening, Itumeleng

We have relayed your message to Sanlam Corporate and requested for their urgent assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply08 Jan 2026, 10:40
Official
Good morning, Itumeleng

Sanlam Corporate has tried to call you but could not get hold of you.

They have sent you an email to ask you when it would be convenient for you to receive a call from them.

Please be so kind as to reply to their email.

Regards
Sanlam Client Care