MM
Manko M

1 reviews | Active since Oct 2013

12 Aug 2020, 17:16

Dishonesty

I have been paying my policy since 2014, which was a second policy as they cancelled one before by accident and I was told that they wont be able to revive it. I had to take a new policy with less cover and more premium. So later I received a call today letting me know that I owe more than R2000 of missed premium fromJuly 2018 . I asked them why they only called me 2 years later, I dont have email or sms reminding me of missed premiums. According to my bank statement I have paid my premiums the months they mentioned that I did not pay. I have asked them to send me email stating all the months I have missed my premiums I was told to go to their offices. Am really disappointed I feel like its just a way to try to cancell my policy after so many years of paying. I feel am ****med here because they are not telking the truth as I jave my proof.

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Replies (2)
Sanlam
Sanlam's reply12 Aug 2020, 17:37
Official
Dear Manko

We acknowledge receipt of your complaint and will investigate it. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply14 Aug 2020, 15:39
Official
Dear Manko

We have been informed that one of our consultants have made contact with you and that they are investigating the matter further. 

Kind regards,
Sanlam Client Relations