1 reviews | Active since Oct 2013
Dishonesty
I have been paying my policy since 2014, which was a second policy as they cancelled one before by accident and I was told that they wont be able to revive it. I had to take a new policy with less cover and more premium. So later I received a call today letting me know that I owe more than R2000 of missed premium fromJuly 2018 . I asked them why they only called me 2 years later, I dont have email or sms reminding me of missed premiums. According to my bank statement I have paid my premiums the months they mentioned that I did not pay. I have asked them to send me email stating all the months I have missed my premiums I was told to go to their offices. Am really disappointed I feel like its just a way to try to cancell my policy after so many years of paying. I feel am ****med here because they are not telking the truth as I jave my proof.
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We have been informed that one of our consultants have made contact with you and that they are investigating the matter further.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants have made contact with you and that they are investigating the matter further.
Kind regards,
Sanlam Client Relations
