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Wayne O

1 reviews | Active since Feb 2015

28 Apr 2025, 20:39

Dishonest Assupol employees

On Tue, 11 Mar at 9:08 PM , Wayne Olifant <***> wrote: Good evening Assupol I joined and took out two policies with Assupol last November. I was assisted by a gentleman called Anthony from Assupol. I got a set of knives and a Bluetooth speaker. I also got two other Captains to take out policies with Anthony. Anthony then promised that he will bring me another set of knives and a Bluetooth speaker as a sign of gratitude. I waited and waited and Anthony never pitched up in December and I couldn’t get hold of him. I then contacted Josphine, his supervisor and she said she will find out from Anthony. She then promised that she will send Anthony to come deliver the gifts. I enquired then last week she said she would send them via courier and I could pick it up from Pick n Pay. I was very unhappy with the service and I cancelled my policies with Assupol. Josphine now says I do not qualify for the gifts coz I cancelled my two policies. I was made to believe that I will get my gifts whilst I was still a policy holder. I will definitely take it further and I will post it on Hello Peter as well as other social media platforms. Assupol and their employees are very dishonest.

Kind regards

WC Nachtmann

0
Replies (8)
Sanlam
Sanlam's reply29 Apr 2025, 06:15
Official
Good day Wayne, we have also received your direct e-mail and responded with the resolution to you on 03 Apr 2025. You are welcome to escalate your request for a gift hamper to the independent broker who this specific sales agent reports to - Peter Maina Kamau Ta Joska Financial Services.This broker is ultimately responsible for the financial advice/service provided to you to take out this policy.
WO
Wayne O's update29 Apr 2025, 16:27
Reviewer Update
Good day
I refer to your complaint and sincerely apology for any inconvenience caused. Unfortunately , Assupol exclusively offers insurance products and does not provide gifts in exchange for their purchase. Therefore we are not able to provide any gift hamper to you.
You are welcome to escalate your request for a gift hamper to the independent broker who this specific sales agent reports to Peter Maina Kamau Ta Joska Finacial Services .This broker is ultimately responsible for the financial advice provided to you to take out this policy. The broker’s contact details are noted below.
Proudly Serving,Lehlogonolo Malegopo
Administrator : ComplaintsOn Fri, 14 Mar at 9:38 AM , Complaints - Complaints <***> wrote:Good day,

We confirm receipt of your complaint and apologize for any inconvenience caused.

I have referred your matter to the relevant department for feedback and will update you accordingly.

Regards,
Proudly Serving,Lehlogonolo Malegopo
Administrator : Complaints

WO
Wayne O's update29 Apr 2025, 16:29
Reviewer Update
I will show the messages between myself and Peter. Very unprofessional as a senior manager. All I see is excuses and why should I contact them for a gift as I was promised from them.
Sanlam
Sanlam's reply29 Apr 2025, 16:35
Official
We note your response. The service your are referring to was provided by an independent contractor. In this instance, Assupol was only the product provider.  The long established legal position is that brokers and other independent intermediaries ordinarily act as agents of the policyholder and not of the insurer.
WO
Wayne O's update29 Apr 2025, 17:42
Reviewer Update
Well that’s not my understanding or it wasn’t explained to me. The sales people that came to our offices wore Assupol attire and they were not representing independent brokers and other intermediaries. As for the person Mr Peter Kamau, you are referring me to, he’s not very professional. I will post the conversation between myself and him.
WO
Wayne O's update29 Apr 2025, 17:44
Reviewer Update
Hi, the guy is struggling with transportation. We I'll send someone next week - Peter

Hi there. Josphine is busy talking to me - Wayne

Thx - Peter
Sorry for that - Peter

No problem sir apology accepted. - Wayne

Thanks for understanding - Peter

You are welcome sir - Wayne
WO
Wayne O's update29 Apr 2025, 17:47
Reviewer Update
Good day Peter. How are you doing? I’m truly disappointed the way Assupol or Josphine handled my complaint and I will definitely take it further even to Hello Peter and other platforms as well - Wayne

Hey sir, the last time i heard about your complaints you heard already canceled the policy. - Peter
I'm I collect ? - Peter

Can I forward you all the details tomorrow? - Wayne

I saw your complaint in the office and you canceled your policies - Peter
If you have canceled the policies nothing i can do - Peter

Good morning sir. I’m very confused and actually shocked that yourself in a management position can listen to one side of a story and make your decision based on that. Do you know why I cancelled my policies? Because of the poor service and false promises made to me. These promises were made to me whilst my policies were still active - Wayne

I wish you could have raised the issue with me before you cancel the policy and report to head office. - Peter
Please note Anthony has already answered for that
You wanted him to lose his job - Peter

Did I want him to lose his job? Sir did you get the whole story? - Wayne

I saw the report sir from head office. - Peter

I didn’t raise it further with you because I was under the impression that Josphine would sort it out. I cancelled the policies after I realised that it’s poor service and it’s no use that I keep policies when I am not receiving service from Assupol - Wayne

Josephine explained to you about his condition but you were never patient with him - Peter
Let's close the chapter since the policy is Inactive - Peter
Sanlam
Sanlam's reply29 Apr 2025, 18:35
Official
We note the response. You can also escalate the matter against the Broker, to the FAIS Ombudsman, at the contact detail provided in our previous direct email to you.