Disgusting Telephone Etiquette

The worst experience I've had from this call center. If ever a person by the name of Charlton answers, then you should drop the call, make another call until another consultant can answer. Charlton actually brings the SANLAM name into disrepute. Sanlam has a rich heritage founded in 1918, but Charlton makes it sound like you opened yours yesterday. For the way I git treated, I want an apology from this guy. He lacks discipline. He lacks customer etiquette. He lacks manners. He should not be representing Sanlam in the manner that he does. He don't even know his products. I don't think he evens knows the CEO's name.