Disgusting Service Received

Good day

Trust you are well and fingers crossed that you are able to assist me.

I have been phoning your call center every week with regards to my claims that I submitted in March,25 ( 26th & 27Th) and till today I have not received any joy from your consultants. Each and every consultant is giving me the exact same feedback we require documentation and I have sent it through to the email address , *** as well as GapInfo (Centriq) *** and resend the same emails on the 06/05 and still no joy from your call center as to how far my claims are for processing. Yesterday I spoke to a consultant in your call center that promised me she will find out and call me back it is 48 hours later and no call , I am beyond frustrated I submitted x 3 claims . I have no joy with Sanlam Gap more frustration and I will be cancelling my cover and seeking to make use of another vendor that is willing to provide a much smoother and pleasant experience. I received a payment of R,1668 in my bank account yesterday 19/05 with no explanation nothing as to for what Dr that payment is Can you please assist me as I am honestly beyond frustrated, should you wish to give me a call ***