Disgusting service provision

What terrible service from Sanlam. I have been taken from pillar to post, once switchboard to another with no regard of my time and no appreciation of my frustration. I find it puzzling that such an established company can be so fragmented where no one knows what is happening with a client's policy.

I have been calling for 2 weeks straight, sent numerous emails and still no one is getting back to me with meaningful feedback! Having contributed for more than 12 months, when its time to claim it is such a big c****. I would not recommend any individual or employee group to take up any of Sanlam products, I can only imagine the difficulty when one has to claim at the time of retirement. Never again will I take up ANY product with Sanlam