Disgusting Service from Sanlam

I am extremely disappointed and frustrated with Sanlam.

I submitted a withdrawal claim and was informed via email that my claim would be completed, yet to this day I have received absolutely no payment into my bank account and no communication whatsoever. Silence. This is completely unacceptable, especially when dealing with people’s money.

Trying to get assistance has been an absolute nightmare. I spent over an hour on hold attempting to speak to a customer service agent with no success. The only contact options I was given are the call centre number (***) and the WhatsApp line, both of which have been completely ineffective. The WhatsApp support and chatbots are useless and provide no real assistance.

Out of desperation, I contacted the Sanlam Reality line, hoping for help. The consultant I spoke to tried to assist, but even she couldn’t get through to the relevant department. I was placed on hold AGAIN for another 30 minutes, only to be told there is “nothing she can do” and that I should try again later. How is this acceptable?

What kind of service is this? I trusted Sanlam with my money, believing I was dealing with a reliable and professional institution…clearly, I was wrong.

I need my funds urgently, and this level of service is beyond disappointing, it is negligent. I will be escalating this matter further because this is not how clients should be treated.

Sort this out immediately.