VC
Vicky C
1 reviews | Active since Nov 2010
10 Sept 2024, 10:47
Disgusting service from advisor - Boksburg office
Simple changes in my life policy and RA not followed up on. After numerous requests to the Advisor - Jody Smith in Boksburg i still have no resolution. I have been with Sanlam for years - and i am appalled by the service especially from the Boksburg office. I have to contact the call Centre to ensure that my requests are actioned, why am i paying an advisor?? After a call from Jody this morning (After 4 requests!) - he simply states if i am dissatisfied i can get another advisor. Disgusting!
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
10 Sept 2024, 11:11Good morning
We are so sorry to learn of your service experience and have escalated the matter.
Regards
Sanlam Client Care
We are so sorry to learn of your service experience and have escalated the matter.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 11:11
Official
Good morning
We are so sorry to learn of your service experience and have escalated the matter.
Regards
Sanlam Client Care
We are so sorry to learn of your service experience and have escalated the matter.
Regards
Sanlam Client Care
VC
Vicky C's updateReviewer Update
10 Sept 2024, 11:36I await the reply - seems this is an automated response. I do not want any assistance from the Boksburg office.
VC
Vicky C's update10 Sept 2024, 11:36
Reviewer Update
I await the reply - seems this is an automated response. I do not want any assistance from the Boksburg office.
Sanlam's replyOfficial
10 Sept 2024, 11:49Hello again
We have had to escalate the matter to Jody's manager.
We will revert back to you.
Regards
Sanlam Client Care
We have had to escalate the matter to Jody's manager.
We will revert back to you.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 11:49
Official
Hello again
We have had to escalate the matter to Jody's manager.
We will revert back to you.
Regards
Sanlam Client Care
We have had to escalate the matter to Jody's manager.
We will revert back to you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Sept 2024, 16:38Good afternoon
We have received feedback that contact has been made with you and that the matter is being addressed.
Regards
Sanlam Client Care
We have received feedback that contact has been made with you and that the matter is being addressed.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 16:38
Official
Good afternoon
We have received feedback that contact has been made with you and that the matter is being addressed.
Regards
Sanlam Client Care
We have received feedback that contact has been made with you and that the matter is being addressed.
Regards
Sanlam Client Care
VC
Vicky C's updateReviewer Update
25 Sept 2024, 08:58Two weeks later and still not resolved.
Unbelievable.
Unbelievable.
VC
Vicky C's update25 Sept 2024, 08:58
Reviewer Update
Two weeks later and still not resolved.
Unbelievable.
Unbelievable.
Sanlam's replyOfficial
25 Sept 2024, 09:34Good morning
We are sorry to learn that the matters have not been resolved.
We have again escalated it for assistance.
Regards
Sanlam Client Care
We are sorry to learn that the matters have not been resolved.
We have again escalated it for assistance.
Regards
Sanlam Client Care
Sanlam's reply25 Sept 2024, 09:34
Official
Good morning
We are sorry to learn that the matters have not been resolved.
We have again escalated it for assistance.
Regards
Sanlam Client Care
We are sorry to learn that the matters have not been resolved.
We have again escalated it for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
26 Sept 2024, 18:34Good day
We have received feedback that the Client Care Centre has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that the Client Care Centre has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply26 Sept 2024, 18:34
Official
Good day
We have received feedback that the Client Care Centre has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that the Client Care Centre has been in touch with you.
Regards
Sanlam Client Care
VC
Vicky C's updateReviewer Update
27 Sept 2024, 08:44Yes thank you, Bianca Smidt from head office has been in touch - and honestly she is the only one that is willing to help. Thank you Bianca - i look forward to getting this resolved.
VC
Vicky C's update27 Sept 2024, 08:44
Reviewer Update
Yes thank you, Bianca Smidt from head office has been in touch - and honestly she is the only one that is willing to help. Thank you Bianca - i look forward to getting this resolved.
Sanlam's replyOfficial
27 Sept 2024, 09:12Good day Vicky
Thank you for the feedback.
Regards
Sanlam Client Care
Thank you for the feedback.
Regards
Sanlam Client Care
Sanlam's reply27 Sept 2024, 09:12
Official
Good day Vicky
Thank you for the feedback.
Regards
Sanlam Client Care
Thank you for the feedback.
Regards
Sanlam Client Care