Disgusting service
After joining their reality program I asked for an updgrade from “core”. It took me calling in several times over a period of a 2 months to find out why the upgrade wasn’t done in the 48 hours they promised.
After being irritated by the disgusting service I requested for a cancellation and within less than 24 hours it was done. You can cancel clients immediately but I client has to beg for an upgrade???
1 month passes by and I’m happy I got rid of the horrible service only to be debit again this morning for a policy I have confirmation of being cancelled, HOW??????
All of sudden the membership is active again, WHY?????
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
03 Dec 2019, 08:03Good day, Gareth We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
RegardsClient Relations
Sanlam's reply03 Dec 2019, 08:03
Official
Good day, Gareth We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
RegardsClient Relations
Sanlam's replyOfficial
03 Dec 2019, 08:31Good day, Gareth
We have been informed that the relevant department has tried calling you but were unable to reach you. They will try to get hold of you again during the course of the day.
Kind regards,
Client Relations
We have been informed that the relevant department has tried calling you but were unable to reach you. They will try to get hold of you again during the course of the day.
Kind regards,
Client Relations
Sanlam's reply03 Dec 2019, 08:31
Official
Good day, Gareth
We have been informed that the relevant department has tried calling you but were unable to reach you. They will try to get hold of you again during the course of the day.
Kind regards,
Client Relations
We have been informed that the relevant department has tried calling you but were unable to reach you. They will try to get hold of you again during the course of the day.
Kind regards,
Client Relations
Sanlam's replyOfficial
04 Dec 2019, 09:41Good day, Gareth
We have received feedback that the consultant has made contact with you and that they are in the process of resolving your matter. Should you have any further enquiries relating to the same matter, we do encourage you to make direct contact with the consultant for a more expeditious handling of your case.
We value you as a client.
Kind regards,
Client Relations
We have received feedback that the consultant has made contact with you and that they are in the process of resolving your matter. Should you have any further enquiries relating to the same matter, we do encourage you to make direct contact with the consultant for a more expeditious handling of your case.
We value you as a client.
Kind regards,
Client Relations
Sanlam's reply04 Dec 2019, 09:41
Official
Good day, Gareth
We have received feedback that the consultant has made contact with you and that they are in the process of resolving your matter. Should you have any further enquiries relating to the same matter, we do encourage you to make direct contact with the consultant for a more expeditious handling of your case.
We value you as a client.
Kind regards,
Client Relations
We have received feedback that the consultant has made contact with you and that they are in the process of resolving your matter. Should you have any further enquiries relating to the same matter, we do encourage you to make direct contact with the consultant for a more expeditious handling of your case.
We value you as a client.
Kind regards,
Client Relations