DISGUSTING SERVICE

I'm very disgusted by Sanlam's customer service. After spending over an hour on the line, waiting to speak to a customer service representative. I decided to email the address they give for enquiries and a week later they still have not responded. Today I went into Sanlam's offices and they informed me that only head office could help me. How am I supposed to reach head office?? It's a disgrace. Covid 19 cannot cause one to wait for over 74 minutes on the line without ever speaking to a person. It cannot be the reason a company doesn't respond to an email after a week.