DM
Dineo M
1 reviews | Active since Jul 2016
29 Apr 2020, 09:02
Disgusting Service Consultants Behaviour
Your consultants are so rude! Some snappy coloured woman answered the phone and proceeded to be so rude. If this is how you treat your customers at a time when they need the support of your business then wow that is horrific! I wasn't calling to ask her for an organ donation I simply wanted to change a date of debit order so I can carry on paying my account. Her attitude was disgusting and I will not be treated that way as a paying customer so I hung up on her.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
29 Apr 2020, 09:30Dear Dineo
We are sorry to hear of your experience. Please accept our apologies for the service you have received. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We are sorry to hear of your experience. Please accept our apologies for the service you have received. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply29 Apr 2020, 09:30
Official
Dear Dineo
We are sorry to hear of your experience. Please accept our apologies for the service you have received. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We are sorry to hear of your experience. Please accept our apologies for the service you have received. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
DM
Dineo M's updateReviewer Update
29 Apr 2020, 11:51Thank you Faizel Weels contacted me and was very pleasant. He managed to change the date for me over the phone. I appreciate the time and effort he took to talk to me. Thank you for your timely response and resolution too.
DM
Dineo M's update29 Apr 2020, 11:51
Reviewer Update
Thank you Faizel Weels contacted me and was very pleasant. He managed to change the date for me over the phone. I appreciate the time and effort he took to talk to me. Thank you for your timely response and resolution too.
Sanlam's replyOfficial
29 Apr 2020, 12:37Dear Dineo
We are glad to hear that your matter was taken care of efficiently. And thank you as well for taking the time to post such a wonderful review. We will pass on your excellent feedback to the consultant. We hope you have a wonderful day further.
Regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of efficiently. And thank you as well for taking the time to post such a wonderful review. We will pass on your excellent feedback to the consultant. We hope you have a wonderful day further.
Regards,
Sanlam Client Relations
Sanlam's reply29 Apr 2020, 12:37
Official
Dear Dineo
We are glad to hear that your matter was taken care of efficiently. And thank you as well for taking the time to post such a wonderful review. We will pass on your excellent feedback to the consultant. We hope you have a wonderful day further.
Regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of efficiently. And thank you as well for taking the time to post such a wonderful review. We will pass on your excellent feedback to the consultant. We hope you have a wonderful day further.
Regards,
Sanlam Client Relations