CG
Charmaine G
1 reviews | Active since Dec 2010
13 Nov 2024, 05:38
Disgusting service by Assupol, I would hate to have a funeral claim with you!
I have been receiving emails that I have a cashback claim due and on the 05th of November I went online and completed a claim, uploaded my ID and banking details....It has been radio silence since then.
I email claimsregistration and their auto response said they will respond within 3 hours, we'll it is now 4 days and nothing. Then I emailed their complaints email address, and I am still waiting.
Goodness how I am starting to wonder what it will be like to claim for a funeral if this is what you do with a simple cashback claim. So useless!
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
13 Nov 2024, 06:16Dear Charmaine, we have received your review and confirm that the claim has been received and is in process. Payment of withdrawal claims is usually made within 7 business days. We will let you know as soon as payment has been made. Thank you for your patience. Regards, Assupol Complaints Manager
Sanlam's reply13 Nov 2024, 06:16
Official
Dear Charmaine, we have received your review and confirm that the claim has been received and is in process. Payment of withdrawal claims is usually made within 7 business days. We will let you know as soon as payment has been made. Thank you for your patience. Regards, Assupol Complaints Manager
CG
Charmaine G's updateReviewer Update
13 Nov 2024, 06:36Hi there
Your own cashback claim form states "We pay valid claims for benefits within five working days, after we have received all required information and documents." Where are you coming from with this so called 7 days SLA? Stop thumb sucking and admit where you have fallen short!!!!
Your own cashback claim form states "We pay valid claims for benefits within five working days, after we have received all required information and documents." Where are you coming from with this so called 7 days SLA? Stop thumb sucking and admit where you have fallen short!!!!
CG
Charmaine G's update13 Nov 2024, 06:36
Reviewer Update
Hi there
Your own cashback claim form states "We pay valid claims for benefits within five working days, after we have received all required information and documents." Where are you coming from with this so called 7 days SLA? Stop thumb sucking and admit where you have fallen short!!!!
Your own cashback claim form states "We pay valid claims for benefits within five working days, after we have received all required information and documents." Where are you coming from with this so called 7 days SLA? Stop thumb sucking and admit where you have fallen short!!!!
Sanlam's replyOfficial
13 Nov 2024, 07:25Apology for the frustration, I have requested our claims management team to prioritise payment.
Sanlam's reply13 Nov 2024, 07:25
Official
Apology for the frustration, I have requested our claims management team to prioritise payment.