DISGUSTING SERVICE

We took out a disability policy for my mom last year, till today we are struggling to get the money to be paid. My mom past away this year and still not ANY ASSISTANCE. I phoned several times- each time they tell me they are escalating this, and they just never phone back. They keep requesting a document that was sent a billion times. I just spoke to a agent in the disability department, he said we will sort this out and i need to stay on the line......HE PUTS THE PHONE DOWN IN MY EAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS THE MOST DISGUSTING SERVICE EVER. I WILL NEVER IN MY LIFE RECOMEND THIS TO ANYONE EVER.......I CANNOT BELIEVE THIS. IM VERY UNHAPPY AND WILL TAKE THIS FURTHER.