DN
Deidre N
1 reviews | Active since May 2019
08 Oct 2020, 10:54
Disgusting Service
Disgusting service from Sanlam. I sent an email to them at the beginning of August to amend my policy. It's now two months later and I am STILL waiting for them to make the change.
Sanlam, it's absurd that you are taking this long to resolve my request.
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Replies (2)
Sanlam's replyOfficial
08 Oct 2020, 11:12Dear Deidre
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply08 Oct 2020, 11:12
Official
Dear Deidre
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
08 Oct 2020, 14:27Dear Deidre
We were informed that one of our consultants has sent you an e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that one of our consultants has sent you an e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply08 Oct 2020, 14:27
Official
Dear Deidre
We were informed that one of our consultants has sent you an e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that one of our consultants has sent you an e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations