Disgusting service and unacceptable delay tactics

You know what if it were up to me you don’t even deserve the one rating here . Assupol has a very bad business sense, my sister passed away on the 3/01/26 and I’ve been calling assupol to claim since the 5/12/26 and nothing when you call in no one answers but when you go online and make as if you applying for a new policy the are very quick to answer the phone. And once they hear what you calling about they send you from pillar to post. Even after sending the necessary documentation and explaining what we actually need still no one gives you a straight answer even after writing countless of emails to the assupol claims registration nothing. Today I wake with an email from claims registration saying they will attend this matter after 20 days . Now please enlighten me when are we actually supposed to bury my sister after your 20days process? Mind you schools are opening soon her 2 sons are traumatised already by the passing of their mother now this. Policy number ASDIR*** is her policy number. I’m disgusted by the way assupol treats the families of the deceased in such a time of need . My rating to you assupol and your whole team is 0.000 you don’t deserve a star.