Disgusting service after 30 year policy

Beware of SANLAM Funeral Plans it’s a **** I am a Captain in the South African Police Service. 34 years service. More than 30 years ago, I signed up for a funeral policy for my mother and my wife at the time. Billy Brits was the broker who sold me the plan, and the fees were deducted from my police salary every month. When I divorced in 2004, I was advised to leave my ex-wife on the policy, which I did.

In 2024, I was contacted by Sanlam regarding the passing of my ex-wife, who had sadly passed away in 2023 at Life Groenkloof Hospital after an 8-month illness. I reached out to my broker but received no assistance, so I decided to contact Sanlam Sky directly. Nearly a year has passed, and I still have not received a resolution. They requested the DHA 1663 death register, which no one seems to have, not her lawyer, not the hospital, not the doctor either… This requirement is not mentioned in my policy document, they only mentioned a death certificate from Home Affairs which I submitted with the application to Sanlam Sky, but due to not being informed of her passing sooner, I had no way of obtaining the death register. She had remarried, and her new husband allegedly couldn’t reach me for almost a year.

My advice to others: Do not trust Sanlam Funeral Plans.

Capt. GC Bond 2025.03.24