Disgusting service

I have never seen such disgusting service and attitude. My sister had a funeral cover with Safrican Bokamoso and she passed on on the 19th of December 2023. I tried claiming the funeral claim as she was paying monthly with no fail. We were asked to send through documents and we did as requested Safrican then kept quiet, when we call only then we get told they cannot see a claims form document, we sent it immediately and guess what they kept quiet again. We then again called and they still say they can't find the claim form such attitude that time. I would not recommend anyone to make dealings with this insurance company they don't pay claims nxi.