Disgusting service

I had submitted a submitted a special request documents to LBF on 07/05/2025. I had received ‪***8‬ as a wf number after submission. I've following up and complaining since. I had to make a walk in yesterday in centurion offices, Mbali, the consultant who listens to answer and not to understand took pride in telling me that the call center is overcrowded by calls, so what?? I had been asked to resend the documents again yesterday and got a new wf number which is ***2. What disguises me is that I asked her if I'm gonna have to wait for another 21 working days despite the fact that I have sent the request in May??? 21 days has already passed and winter clothes were part of the claim, it's really cold I cannot afford to wait for another 21 working days because I have proof that the request was made a long time ago.

I need the claim paid ASAP!