NM
Nokuthula M
1 reviews | Active since Dec 2024
09 Dec 2024, 11:41
Disgusting Service
Nokuthula Mzana
It is with great sadness that I write this, we submitted our claim on the 11th Nov 2024 at an assupol branch in Port Shepstone. All documents were submitted as required TILL THIS VERY DAY 9Tth DEC 2024 IT HAS NOT PAID OUT. My Mother's funeral was on the 17 Nov 2024. This is not even bad service nor incompetence it is utter DISRESPECT to our entire family. We have done over 4 follow ups ad told transfers takes 24 to 48 hrz - how many 48 hrz since the 11th? We r beyond disappointed ad confused BUT disgusted.
I don't wish this experience to my worst enemy
Still waiting for payout since the 11th Nov
616936 C***
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Sanlam's replyOfficial
09 Dec 2024, 14:26Dear Nokuthula, our sincerest apology for the undue delay. Our claims management team has been requested to review the reason for the delayed payment. The claim was paid today. Regards, Assupol Complaints Manager.
Sanlam's reply09 Dec 2024, 14:26
Official
Dear Nokuthula, our sincerest apology for the undue delay. Our claims management team has been requested to review the reason for the delayed payment. The claim was paid today. Regards, Assupol Complaints Manager.