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Mlamli V

1 reviews | Active since Jan 2013

11 Feb 2023, 14:06

Disgusting Service

Disgusting service at assupol, ********** policy 3 months no resolution to complaint, my funeral claims hasn't paid out no feed back whatsoever its been 4 days

0
Replies (4)
Sanlam
Sanlam's reply13 Feb 2023, 08:04
Official
Good day Mlamli, thank you for your review. We confirm that we have also received your complaint directly in our mailbox at *** and it was registered under complaint number C***, as confirmed by the SMS we sent to you. We are still investigating your complaint and will provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Sanlam
Sanlam's reply13 Feb 2023, 08:12
Official
We also confirm that the claim delay concerns have been escalated to our claims management team for urgent attention. My sincerest apology for any inconvenience caused. 
MV
Mlamli V's update14 Feb 2023, 09:10
Reviewer Update
7 days no response to my funeral claims.. What are you trying to achieve?
Sanlam
Sanlam's reply14 Feb 2023, 09:41
Official
Good day, on the complaint relating to the ********** policy - please note that a refund is in process and should be paid in 7 working days. On your complaint relating to the delay in claim payment - please note that our claims management team is currently busy with this matter. Regards, Assupol Complaints Manager