disgusting service

On 2 August 2015 I sent an email to [Email Removed] asking what steps and processes they followed before putting me on itc as they did not notify my of such actions and I put my account number that I had for the loanin tje subject line I then received feedback from Nicki Hill(Customer service manger) asking me for my id number or account number if they bothered to see in the subject line they would have seen account number.I then responded back on 20 August 2015 and got a notification email that I will get a response within 24 hours either by email or sms and to this date no response at all. This is totally disgusting that a person has to wait so long for a response from a company where one of their values is providing god customer service.I want to know what was done before putting me on itc as no contact on this matt was ever received and as per the National Credit Regulator section 129 the customer must be notified in writing.Please provide proof