Disgusting Service

Item: Sanlam
Rating: 1
Author: simonay P

I joined Sanlam reality and realised the "benefits" they were offering was not worth their increase. I then canceled it on 01. June 2022 and today being 18 June 2022 I am not a member when I tried to log in on the app or website.

So I paid for an entire month of nothing how disgusting of these people to take money and I don't use the benefits for the rest of the month. Yet they emailed me stating I will be charged another month since it's a 30 day cancelation policy. Absolutely horid service.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

18 Jun 2022, 16:46

Dear Simonay

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply18 Jun 2022, 16:46

Official

Dear Simonay

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

20 Jun 2022, 10:18

Good day Simonay

We received feedback that you were contacted and they explained their cancellation process. If you have any further enquiries, please feel free to contact them directly.

Regards
Client Relations

Sanlam's reply20 Jun 2022, 10:18

Official