SN
Suthanantha N

1 reviews | Active since Mar 2016

24 Apr 2017, 16:55

Disgusting service

<p>I took out an endowment savings policy in 2015. I am currently employed and requested sanlam to cancel my policy a week ago and refund my contributions. They requested me to update my email address which i did. To my disgust when i checked my phone details they gave me a cell number which does not belong to me or anyone in my family. I updated that as well. I sent an email to ********** confirming the updates and requesting urgent resolution and refund me by cob on the 24/04/2017. Well my email has been simply ignored and received no response at the time of writing thid mail. Service number ********** 113.</p>

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Replies (2)
Sanlam
Sanlam's reply24 Apr 2017, 16:58
Official

We acknowledge your posting, and will attend to it first thing tomorrow morning.

Regards

Client Relations

Sanlam
Sanlam's reply26 Apr 2017, 09:05
Official

Good day

We have been informed that Ms Lamm made contact with you and provided you with the requested forms.She also confirmed that she will be assisting you in finalising the request.

Regards

Client Relations