Disgusting Service

<p>To whom it My Concern,</p> <p> </p> <p>I am trying to assist my dad with the following.</p> <p> </p> <p>My dad has two policies with Sanlam, one being his annuity fund, one being a death, we have been asking since the 17 February to please cancel the death fund.</p> <p> </p> <p>The annuity is paying for the death fund, which he no longer requires.<br />He needs the money that pays for the death fund to rather be paid out in the annuity fund (Pension Fund)<br /> </p> <p>I am not sure what more Sanlam requires for this process to be actioned.</p> <p>We have sent bank statements, Tax certificates, SARS certificates and ID Documents, we requested this in February of this year we are still waiting for Sanlam to fulfil my dad’s Requirements.</p> <p>I send e-mails every month to action this “to which Sanlam’s response is” the estimated completion for this is and you add on thirty days.</p> <p> </p> <p>What more do we need to do to get this processed in a speedy manor.</p> <p> </p> <p>Please can you assist me with who to contact, so that I can get this resolved urgently, my dad has a hearing impairment, if you phone him please be patient, this is why I am trying to assist him, to avoid frustrations on all levels.</p> <p> </p> <p>Herewith all the reference numbers: -</p> <p> ********** 624</p> <p> ********** 281</p> <p> ********** 841</p> <p> ********** 089</p> <p> </p> <p>As you can see, I have contracted Sanlam a number of times with numerous reference numbers and no one has bothered to sort this out. I am disgusted that this is the way people are treated, especially concerning a 79 year old man who is paying you hard earned money for his policies not be actioned as requested </p> <p> </p> <p>Can a representative from Sanlam please phone me urgently, so that we can facilitate my dad’s needs ASAP.</p> <p> </p> <p>I phoned Client Services this morning, and I am still waiting for an e-mail to conform this. </p> <p>I am honestly appalled by this service. </p> <p> </p> <p>Regards,</p> <p> </p> <p>Julia Hodge</p> <p> ********** 336</p> <p> </p> <p> </p> <p> </p>