Disgusting Service

Hello Peter I am writing this with disgust.I have a policy with Sanlam.The debit date I have given in 2017 when I open the policy with them was 25th of every month which it was until February 2025 when Sanlam decided to debit my bank account on the 24th.I have query this with their call centre and I was treated like I am crazy and to be convinced that it was always on the 24th where Sanlam are the first debit on my pay date to debit my account on the 25th.I have queried this as well by sending an e-mail and requesty bank account to be double debited in March 2025.I have also send proof of payment that I made a cash payment in January 2025 which the call centre agent said that it has not allocated.Sanlam response to my enquiry was just a simple policy statement and my actual query was not answer.Sanlam if you cannot answer this type of questions how can I trust you with my money.You also cost me money by debiting before my requested debit date account that results into unnecessary debit order charges.Can I be treated like a client and not just like a number .