Disgusting no service
I have a gap cover policy with Sanlam. I went for an operation and its been a month after and I'm still sending them emails asking for a response. They do not respond or provide me with any feedback. If I knew then what I know now I would never have taken out gap cover with them. Would not recommend them at all.
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Replies (2)
Sanlam's replyOfficial
14 Jan 2020, 12:16Good day, Letitia We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
RegardsClient Relations
Sanlam's reply14 Jan 2020, 12:16
Official
Good day, Letitia We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
RegardsClient Relations
Sanlam's replyOfficial
14 Jan 2020, 14:18Good day, Letitia We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
RegardsClient Relations
We value you as a client.
RegardsClient Relations
Sanlam's reply14 Jan 2020, 14:18
Official
Good day, Letitia We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
RegardsClient Relations
We value you as a client.
RegardsClient Relations