1 reviews | Active since May 2016
Disgusting, False, Misleading Company
Very disappointed with Channel4life because they lured us with lofty promises and we took out several life covers, savings plans and funeral covers for our family members. They promised that after every 5 years if there is no claim they will refund one years premiums back. Well I have these policies for 10 years now and they have never refunded me. I have written to them, phoned them, emailed them and yet no one there seems to care about their clients. I introduced thousands of people to them and they took out policies based on their trust for me. I understand that they changed hands several times, but this doesn't mean it can justify their poor attitude and poor service. They have a I don't care attitude towards us and last week was the last straw because I wanted to cash the savings plans, but no one wanted to help me. Is there someone out there at Channel who cares about their clients. Please contact me urgently if someone reads this pleas.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations